CrateCore — Account and Data Deletion

This page explains how to delete your CrateCore account and all data associated with it.
There are two ways: inside the app, or by email — no installation required.

1. In the app (immediate)

Account → Privacy and data → "Delete my data and account".
In an anonymous session the same button is called "Delete this session's data": it wipes the app's data on this device — settings, read marks, and the story cache — and ends the session itself, deleting its identifier from our servers. An anonymous session holds none of your data on our servers: before registration nothing is sent there (Privacy Policy, 2.3), so there is nothing left to delete on our side.
The app asks for confirmation. Once confirmed, the account and its data — or, in an anonymous session, the data on the device — are deleted immediately: no waiting period, no way to restore.

Tip: you can export your data first — same place, Account → Privacy and data → Export. The export returns machine-readable JSON: preferences, collection, wishlist, article states, audio setup profile. It returns server data, so it works after free registration. The stylus tracker is stored only on the device and is not part of the export.

2. By email (if the app is not installed, or already removed)

Write to legal@cratecore.app with the subject "Account deletion" and include either:
- the email address linked to your CrateCore account, or
- your user identifier, if you saved it (Account → Privacy and data).

Send the request from the same address that is linked to the account — that is how we confirm the request comes from the account owner. If you never registered (anonymous session), there is no need to write: we hold no data of yours on our servers, and what accumulated on the device is wiped by the "Delete this session's data" button inside the app.

Timing: we delete no later than 30 days from the request, usually much sooner. We confirm by reply.

3. What is deleted

- the authentication account, including email address and profile name;
- preferences: genres, drop topics, content language, notification time, timezone, silent-sound setting;
- collection and wishlist with all fields (grading, price, purchase date, notes);
- article states: read, saved, "interesting";
- audio setup profile; local on-device data (including the stylus tracker) is wiped by the app when you delete from within it;
- device push tokens;
- uploaded collection import files;
- entitlement records;
- the sync journal, notification queue and import journals tied to the account.

The list above describes the maximum set of data of a registered account. Whatever exists for you is deleted.

If you never registered, the server half of that list does not exist at all: as of 6 August 2026 the data of an anonymous session never leaves the device. Feed personalization is unavailable before registration, and so are the collection, the wishlist, bookmarks, the "liked" mark, import and notifications; app settings and read marks sit on the device only. The "Delete this session's data" button wipes exactly those — and it also ends the technical session, if one was opened, together with its identifier on the server (Privacy Policy, 2.1). Records left on our servers by anonymous sessions under the previous rules (including those created before 30 July 2026) were deleted by us on 6 August 2026, together with those earlier sessions.

Your own record photos are stored only on your device and are never uploaded — they are removed together with the app.

4. What is not deleted immediately, and why

- Database backups. Data of a deleted account disappears from them as backups rotate — no later than 30 days.
- De-identified operational logs: rate-limit counters and audit records that contain no user content. Retained 2 to 30 days, then deleted automatically.
- Analytics and crash reports (Firebase). These are pseudonymous events with no personal content; collection can be turned off in the app in advance (Account → Privacy and data → Anonymous analytics). Deletion of already collected data — on request to legal@cratecore.app.
- Editorial articles, facts and sources. They contain no user data.
- Data we are legally required to keep longer, or that is needed to investigate a security incident or protect the rights of third parties.

5. Cancelling

Once confirmed, deletion is irreversible. Neither the account nor the data can be restored. If you simply want to stop receiving notifications without deleting the account, turn them off: Account → Notifications.

6. Details

Full retention periods for each data type are in the Data Retention & Deletion Policy: https://cratecore.app/retention/en/
Questions: legal@cratecore.app